Q1. Can I have a sample order for LED light?
A: Absolutely! We welcome sample orders for quality testing. You can mix and match different models for a tailored trial experience.
Q2. What is the typical lead time?
A: Sample orders take 3-5 working days. Bulk production typically requires 12-20 working days, depending on order quantities and production schedules.
Q3. How are the goods shipped and how long does it take?
A: We primarily ship by sea for bulk orders. For urgent needs, we use DHL, UPS, or FedEx, which typically arrive within 3-5 days.
Q4. Is it possible to print my logo on the products?
A: Yes. Customization is supported. Please inform us officially before production and confirm the design based on our sample.
Q5. Do you offer a guarantee for the products?
A: Yes, we provide a substantial warranty ranging from 3 to 10 years depending on the specific model, ensuring long-term peace of mind.
Q6. Do you accept customized OEM/ODM projects?
A: Yes, customization is our specialty. We offer comprehensive OEM/ODM services to tailor products to your unique technical and aesthetic needs.
Silvan Lighting
