Frequently Asked Questions
When can I get the quotation?
We usually provide a quotation within 2 hours after receiving your inquiry. For urgent price requests, please specify in your communication for priority processing.
Can the product be customized?
Yes, we can customize products according to special requirements using the latest technology. The production cycle typically completes within 30 working days after order confirmation.
What are the delivery terms?
We accept various methods including EXW (Factory Delivery), FOB (Free on Board), CNF, CIF, and DDP (Delivered Duty Paid).
How are transportation costs calculated?
Costs depend on the volume of goods, mode of transportation (sea/air/express), and the destination. Provide your details for an accurate calculation.
What is the quotation validity period?
Quotations are generally valid for 30 days, subject to fluctuations in raw material market prices.
How are quality issues handled?
For quality issues, we analyze the problem case-by-case. If confirmed as an accessory issue, replacements are typically provided free of charge with the next shipment. For large-scale issues, we offer full returns and free shipping.